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Policies
Last updated 9/18/2024
I want to protect our time to give you the most value, which means I will do what I can to protect the both of us if the unexpected happens. Please check out my policies below if you have questions about how I expect issues with products and services to be handled and how I will keep your data safe.
Booking Policy
1. Booking Appointments
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Scheduling: Appointments can be scheduled online through our booking system or by contacting us directly at denise@planetarycrafts.com
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Confirmation: You will receive a confirmation email once your appointment is successfully booked. Please review the details to ensure accuracy.
2. Payment
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Prepayment: Full payment may be required at the time of booking, depending on the service. Payment details will be provided during the booking process.
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Refunds: Refund policies are detailed below.
3. Rescheduling
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Notice Period: To reschedule an appointment, please provide at least 24 hours' notice. This allows us to offer the slot to other clients and accommodate your new preferred time.
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Rescheduling Process: You can reschedule your appointment online through our booking system or by contacting us directly. We will confirm the new appointment time via email.
4. Cancellations
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Cancellation Notice: To cancel an appointment, please provide at least 48 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
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Cancellation Fees: A cancellation fee of 50% will apply for late cancellations. This fee will be deducted from any refunds or charged directly if no refund is applicable.
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Refunds: Refunds will be issued for cancellations made with at least 48 hours' notice. For cancellations with less than 48 hours' notice, the cancellation fee will apply.
5. No-Shows
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No-Show Policy: If you do not attend your scheduled appointment and do not notify us in advance, the full service fee may be charged, and the appointment may be considered forfeited.
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Rebooking: You may need to pay the full fee again to book a new appointment if you do not show up.
6. Late Arrivals
Please arrive on time for your appointment. If you are late, we will do our best to accommodate you, but your session may be shortened to avoid delaying subsequent appointments.
Shop Refund Policy
1. Eligibility for Refunds
To be eligible for a refund, you must return your item(s) in their original, unused condition and packaging within 30 days of receipt. Items that have been used, damaged, or are not in their original condition are not eligible for a refund.
2. Refund Process
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Request a Refund: To request a refund, please contact us at admin@planetarycrafts.com with your order number and reason for the return.
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Return Instructions: We will provide instructions on how to return the item(s). You are responsible for the return shipping costs, unless the item is defective or an error was made on our part.
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Processing Time: Once we receive the returned item(s), we will inspect them and notify you of the status of your refund. Refunds will be processed to the original payment method within 7 business days of receiving the returned item(s).
3. Exchanges
If you would like to exchange an item for a different one, please contact us at denise@planetarycrafts.com. Exchanges are subject to product availability and the same return conditions as refunds apply.
4. Defective or Damaged Items
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Reporting Issues: If you receive a defective or damaged candle, please contact us immediately at admin@planetarycrafts.com with photos of the issue and your order number.
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Resolution: We will offer a replacement or refund for defective or damaged items at no additional cost to you.
Privacy POlicy
1. Introduction
We are dedicated to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our astrology and tarot services.
2. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number.
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Personal Data: Birth date, birth time, birth location (for astrology readings).
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Service-Related Information: Details and preferences related to the services you request.
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Payment Information: Payment details processed securely through our payment processor.
3. How We Use Your Information
We use your personal information for the following purposes:
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To communicate with you regarding your appointments, readings, and updates.
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To process payments and manage billing.
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To improve our services based on your feedback and preferences.
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To comply with legal obligations and protect our legal rights.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
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Service Providers: We may share information with third-party service providers who assist us in operating our business and providing services (e.g., payment processors).
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Legal Requirements: We may disclose your information if required by law or to respond to legal processes.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your contact information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: You can request that we update or correct inaccurate or incomplete information.
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Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
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Opt-Out: You can opt-out of receiving marketing communications from us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.